Nonconformities and remedial actions explained

BRS records two related things when monitoring does not go to plan:

• a nonconformity — a record that a check failed or did not happen;
• a remedial action — a piece of work needed to put something right, usually from a risk assessment or raised during a visit.

Types of nonconformity

• Nonconformities — a result outside its limits or a failed check (see Non-conforming results).
• Missed checks — the visit window closed with the test not done.
• Late entries — results entered after the window had closed.
• No access — the engineer could not get to the asset.
• Not required — the test was marked as not needed on that visit.

Risk and status

Each nonconformity has a risk from 0 to 4; 3–4 counts as high risk. It moves through the statuses your company has set up until it reaches one that signs it off. Signing off needs the sign-off permission on that site. Until then it is open.

Remedial actions carry two risks — LR (Legionella risk) and GR (general risk), 0 to 4 — a timescale to complete by, and the same kind of status.

Where to work on them

• One site: Nonconformities and Remedial Actions in the site menu.
• Every site: Corrective Actions › Nonconformities and Remedials.
• Figures over time: the KPI nonconformities and KPI remedials reports.