By L8MS Team · Updated 10 Nov 2026
If your company uses two-factor authentication, signing in has a second step after your password: a 6-digit code from the authenticator app on your phone. You are asked for it every time you sign in.
Who is asked for a code?Two-factor applies to administrators in companies that have it turned on. Users who only work on sites are not asked. To have it turned on for your company, contact L8MS.
Steps
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Sign in with your email address and password as usual. The Enter your code screen appears.
Open your authenticator app, find L8MS BRS, type the 6-digit code it shows and click Verify (or press Enter).
If you see That code was not valid, wait for the app to show a new code and try again — codes change every 30 seconds.
No phone? Use a backup code
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Click Use a backup code, type one of the backup codes you saved when you set two-factor up, and click Verify backup code.
Each backup code works once. Once you are in, check how many you have left on Password & security and make a fresh set if you are running low.
Timed out or too many triesIf the code step is left too long you see This sign-in has timed out and the page starts again. Too many wrong codes and you are asked to wait a few minutes. Start over takes you back to the password step at any time. If you have lost your phone and your backup codes, contact L8MS.