By L8MS Team · Updated 5 Nov 2026
If you cannot sign in because you have forgotten your password, do not keep guessing — too many wrong attempts locks the account. Ask for a temporary password instead.
Step 1 — Get a temporary password
On the sign-in page, click Forgot password?
Enter the email address you sign in with and click Reset Password.
The Forgot password screen.
If an account exists for that address, an email headed L8MS RAS – account password reset is sent with a temporary password. It goes to the password reset email on your profile if you have set one, otherwise to your sign-in address. Check your junk / spam folder too.
Your old password stops working straight awayAs soon as the reset is requested, only the temporary password will sign you in.
Step 2 — Choose a new password
Sign in with your email address and the temporary password (and your two-factor code, if you use one).
You are taken to Reset your password. Enter the temporary password again, then your New Password and Confirm Password.
If you have set a security question, it is shown — type your answer (capitals don’t matter).
Click Reset Password. From now on, sign in with your new password.
Keep your reset details currentSet your password reset email and security question in Account settings while you still have access.
Account already locked?A reset does not unlock a locked account on its own — ask your administrator to unlock it, then reset your password.